Your latest practice data.
What Our Clients Say
"The work she does is coming in and transforming a system....a system which could result in a wholesale change in process."
Jude Bulman,
Associate Administrator
The Everett Clinic
"We all practice differently and she helped us unify our processes, made them more uniform and also helped reorganize the way the front and back office work. My productivity has gone way up; she also helped re-org the office so if my nurse is out it's not the end of the world because the other staff members are doing things the same way. There's much more flexibility because of standardization. The morale in the office is much better as the staff jobs/roles are much better defined."
Ronald J. Green, MD, FCCP
Diplomate, American Board of Sleep Medicine
Pulmonary, Sleep Disorders and Smoking Cessation
"Working with Cech Systems we were able to smooth out the physician and staffing schedules and recognized that we do not have complete truth in scheduling. With more realistic scheduling I have been able to stay on time and patients are not waiting."
Harold Dash, M.D.,
Cardiologist and Clinic President
The Everett Clinic, Everett, WA
The Everett Clinic, Everett, WA
The Everett Clinic is a nationally recognized locally owned physician group practice with nearly 300 physicians and 1500 staff. They specialize in more than 40 medical, surgical and diagnostic fields in more than 16 locations throughout Snohomish County.
The Results
Happier Patients |
Measure | Obstetrics/Gynecology | Cardiology | Pulmonary/Sleep Disorders |
|---|---|---|---|---|
| Better Access | 3rd Next Available Follow up Appointment | Reduced From 57 Days to 18 Days 68% Improvement |
Reduced From 57 Days to 18 Days 29% Improvement |
Reduced From 21 days to 16 Days 23% Improvement |
| More Efficient Visit | Cycle Time for Consultation/Treadmill | Reduced From 32 to 24 Minutes 25% Improvement |
Reduced Treadmill From 60 to 43 Minutes 28% Improvement |
Reduced From 58 to 44 Minutes 24% Improvement |
| Quicker Phone Response | Average Speed to Answer the Phone | N/A | Reduced From 2:22 to 0:44 Minutes 69% Improvement |
Reduced From 2:05 to 0:49 Minutes 61% Improvement |
Happier Physicians |
Measure | Obstetrics/Gynecology | Cardiology | Pulmonary/Sleep Disorders |
|---|---|---|---|---|
| Increased Physician Satisfaction | Physician Satisfaction Survey Satisfaction Level Pre vs. Post Implementation* |
N/A | 22% Improvement | 37% Improvement |
Happier Staff |
Measure | Obstetrics/Gynecology | Cardiology | Pulmonary/Sleep Disorders |
|---|---|---|---|---|
| Increased Staff Satisfaction | Staff Satisfaction Survey Satisfaction Level Pre vs. Post Implementation |
N/A | 31% Improvement | 24% Improvement |
Improved Bottom line |
Measure | Obstetrics/Gynecology | Cardiology | Pulmonary/Sleep Disorders |
|---|---|---|---|---|
| Increased Patient Visits | Patient Visits Pre vs. Post Implementation | 12% Improvement | 19% Improvement | 2% Improvement |
| Increased New Patient Consults | New Patients per Week Pre vs. Post Implementation | 22% Improvement | 15% Improvement | 15% Improvement |
| Increased Surgeries | Surgeries per Week Pre vs. Post Implementation | 23% Improvement | N/A | N/A |
*Survey questions for which physicians and staff reported greatest satisfaction increases:
- Patients' access to appointments
- Appropriate visit increments (time allocated for appointments), and staff ability to schedule accordingly
- Reduction in patient wait time in the office
- Improved flow of work and ability to dictate throughout the day
- Ease of completing refill requests, test-results reporting and phone requests
- Physician level of efficiency
- Staff level of efficiency; back office staffing model and clarity of roles
- Ability to leave work "on time"/sense of completion at the end of each day