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CECHSYSTEMS, Inc. - Innovation in Practice 935 E Allison Street | Seattle, WA 98102 | 206.755.7102 Clients & Results
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What Our Clients Say

"The work she does is coming in and transforming a system....a system which could result in a wholesale change in process."

Jude Bulman,
Associate Administrator
The Everett Clinic

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"We all practice differently and she helped us unify our processes, made them more uniform and also helped reorganize the way the front and back office work. My productivity has gone way up; she also helped re-org the office so if my nurse is out it's not the end of the world because the other staff members are doing things the same way. There's much more flexibility because of standardization. The morale in the office is much better as the staff jobs/roles are much better defined."

Ronald J. Green, MD, FCCP
Diplomate, American Board of Sleep Medicine
Pulmonary, Sleep Disorders and Smoking Cessation

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"Working with Cech Systems we were able to smooth out the physician and staffing schedules and recognized that we do not have complete truth in scheduling. With more realistic scheduling I have been able to stay on time and patients are not waiting."

Harold Dash, M.D.,
Cardiologist and Clinic President
The Everett Clinic, Everett, WA


Results

The Everett Clinic, Everett, WA

The Everett Clinic is a nationally recognized locally owned physician group practice with nearly 300 physicians and 1500 staff. They specialize in more than 40 medical, surgical and diagnostic fields in more than 16 locations throughout Snohomish County.

Print friendly case study

The Everett Clinic


The Results

Happier Patients

Measure Obstetrics/Gynecology Cardiology Pulmonary/Sleep Disorders
Better Access 3rd Next Available Follow up Appointment Reduced From
57 Days to 18 Days
68% Improvement
Reduced From
57 Days to 18 Days
29% Improvement
Reduced From
21 days to 16 Days
23% Improvement
More Efficient Visit Cycle Time for Consultation/Treadmill Reduced From
32 to 24 Minutes
25% Improvement
Reduced Treadmill From 60 to 43 Minutes
28% Improvement
Reduced From
58 to 44 Minutes
24% Improvement
Quicker Phone Response Average Speed to Answer the Phone N/A Reduced From
2:22 to 0:44 Minutes
69% Improvement
Reduced From
2:05 to 0:49 Minutes
61% Improvement

Happier Physicians

Measure Obstetrics/Gynecology Cardiology Pulmonary/Sleep Disorders
Increased Physician Satisfaction Physician Satisfaction Survey
Satisfaction Level
Pre vs. Post Implementation*
N/A 22% Improvement 37% Improvement

Happier Staff

Measure Obstetrics/Gynecology Cardiology Pulmonary/Sleep Disorders
Increased Staff Satisfaction Staff Satisfaction Survey
Satisfaction Level
Pre vs. Post Implementation
N/A 31% Improvement 24% Improvement

Improved Bottom line

Measure Obstetrics/Gynecology Cardiology Pulmonary/Sleep Disorders
Increased Patient Visits Patient Visits Pre vs. Post Implementation 12% Improvement 19% Improvement 2% Improvement
Increased New Patient Consults New Patients per Week Pre vs. Post Implementation 22% Improvement 15% Improvement 15% Improvement
Increased Surgeries Surgeries per Week Pre vs. Post Implementation 23% Improvement N/A N/A

*Survey questions for which physicians and staff reported greatest satisfaction increases:

  • Patients' access to appointments
  • Appropriate visit increments (time allocated for appointments), and staff ability to schedule accordingly
  • Reduction in patient wait time in the office
  • Improved flow of work and ability to dictate throughout the day
  • Ease of completing refill requests, test-results reporting and phone requests
  • Physician level of efficiency
  • Staff level of efficiency; back office staffing model and clarity of roles
  • Ability to leave work "on time"/sense of completion at the end of each day