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CECHSYSTEMS, Inc. - Innovation in Practice 935 E Allison Street | Seattle, WA 98102 | 206.755.7102 Clients & Results
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What Our Clients Say

"I wasn't the first doctor this patient called. The first surgeon could see him in two weeks; the second surgeon gave an even later date. I saw him that same day and did (wrist) surgery the next day. That's very satisfying for me as well as for the patient... The program has many benefits... I've been in practice for 12 years and rarely made it home in time for dinner. Now I do... my wife wants to meet you!"

Greg Norling, M.D.,
Orthopedic Surgeon


Return on Investment

Evergreen Orthopedic Clinic, Kirkland, WA

Proliance Surgeons is one of the largest surgical practices in the country, with 135 physicians specializing in Orthopedic, Ear Nose & Throat and General Surgery. Committed to providing the highest quality of care available, the organization is made up of 33 offices in King, Snohomish, Pierce and Skagit counties in Washington and operates an ambulatory surgery center, plus MRI and physical therapy services. Evergreen Orthopedic Clinic is one of Proliance Surgeons' King County sites.

Print friendly case study

Evergreen Orthopedic Clinic


The Results

Happier Patients

Measure Orthopedic Surgeon
Better Access 3rd Next Available Consult Appointment Reduced From
20 Days to 3 Days
85% Improvement
More Efficient Visit Cycle Time for Consult Reduced From
45 to 30 Minutes
33% Improvement

Happier Physician and Staff

  • Dr Norling went home earlier with a greater sense of completion at the end of the day, all while improving the team's production.
  • With greater clarity of his role and responsibilities, the Physician Assistant was empowered to complete his duties more independently, and contribute more effectively to the team.

Improved Bottom line

Measure Orthopedic Surgeon
Increased New Patient Consults Increase in # of New Patients per Week Pre vs. Post Implementation Increased From 8 to 15
88% Improvement
Increased Surgeries Increase in # of surgeries per Week Pre vs. Post Implementation Increased From 4 to 7
75% Improvement
Increased productivity
(Surgeon and PA)
Increase in Receipts Pre vs. Post Implementation 23% Improvement