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CECHSYSTEMS, Inc. - Innovation in Practice 935 E Allison Street | Seattle, WA 98102 | 206.755.7102 Clients & Results
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Return on Investment

Minor and James Medical, Seattle, WA

Minor and James Medical is a multi-specialty medical group serving the healthcare needs of greater Seattle residents since 1959. The group today includes more than 80 physicians. Minor and James Medical is dedicated to excellence in medicine and committed to providing the community with personalized medical care.

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Minor and James Medical


The Preliminary Results (System implementation currently in progress)

Happier Patients

Measure Primary Care
Better Access 3rd Next Available Follow-up Appointment Reduced From
8.4 Days to 4.4 Days
(additional providers being recruited)
48% Improvement
More Efficient Visit Average Minutes late start for last patient of day Reduced From
27 to 10 Minutes
63% Improvement

Happier Physician and Staff

Improvements for which physicians have noted greatest satisfaction increases:

  • Appropriate visit increments (time allocated for appointments)
  • Reduction in patient wait time in the office
  • Improved flow of work throughout the day
  • Ease of completing refill and phone requests
  • Physician level of efficiency
  • Physician-staff communication processes
  • Ability to leave work "on time"/sense of completion at the end of each day

Improved Bottom line

Measure Primary Care
Increased productivity Increase in Patient Visits Pre vs. Post Implementation Average of 10 more patients/physician per week
15% Improvement