Your latest practice data.
What Our Clients Say
"I think your practice tends to grow older with you. Now, we are seeing a lot of new patients, and many younger ones, and I find that is re-energizing... I have been able to open my practice to new patients, and I'm getting out of the office earlier each day... My office is more efficient with regards to paper flow and I find it easier to keep up with my dictation and correspondence... I really appreciated [Cech Systems] help."
Marc Cordova, M.D.,
Internal Medicine
"It was very much a team effort, and we had daily input into the process. [Cech Systems] made suggestions as we went along... everything was very practical... the end results made the whole process very worthwhile."
Nikki Nordstrom,
Registered Nurse
"It's absolutely fantastic... I actually do better when I have exactly the right amount of work. My patients used to wait three to four months for a physical; now it's two days. My productivity went up 25 percent. I'm seeing more people, seeing new patients, and I don't work longer hours."
Kitty Brown, M.D.,
Family Practice
"Each week we changed things, and then analyzed if it worked. It was a continuing process of study and change."
Robbie Sherman, M.D.,
Family Practice
The Polyclinic, Seattle WA
The Polyclinic is one of the largest multi-specialty clinics in the Puget Sound area, with more than 15 locations and 130 primary care and specialty physicians in most areas of medicine. Established in 1917, The Polyclinic has a long tradition of delivering high quality, comprehensive care.
The Results
Happier Patients |
Measure | Primary Care | Obstetrics/Gynecology |
|---|---|---|---|
| Better Access | 3rd Next Available Follow up Appointment | Reduced From 8 Days to 1 Day 88% Improvement |
Reduced From 22 days to 2 Days 90% Improvement |
| Fewer Office Delays | Cycle Time for Follow up Visit | Reduced From 25 to 15.5 Minutes 38% Improvement |
Reduced From 32.5 to 24 Minutes 26% Improvement |
Happier Physicians |
Measure | Primary Care | Obstetrics/Gynecology |
|---|---|---|---|
| Overall Physician Satisfaction | Cech Systems Survey Satisfaction level Pre vs. Post Implementation |
23% Improvement | 24% Improvement |
Happier Staff |
Measure | Primary Care | Obstetrics/Gynecology |
|---|---|---|---|
| Overall Staff Satisfaction | Cech Systems Survey Satisfaction level Pre vs. Post Implementation | 12% Improvement | 17% Improvement |
Improved Bottom line |
Measure | Primary Care | Obstetrics/Gynecology |
|---|---|---|---|
| Increased Productivity | Increase in Relative Value Units RVU Pre vs. Post Implementation | 15% Improvement | 14% Improvement |
*Survey questions for which physicians and staff reported greatest satisfaction increases:
- Patients' access to appointments (several practices opened to new patients for the first time in years)
- Appropriate visit increments (time allocated for appointments)
- Reduction in patient wait time in the office
- Improved flow of work throughout the day
- Ease of completing refill requests, test-results reporting and phone requests
- Physician level of efficiency
- Staff level of efficiency
- Ability to leave work "on time"/sense of completion at the end of each day