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CECHSYSTEMS, Inc. - Innovation in Practice 935 E Allison Street | Seattle, WA 98102 | 206.755.7102 Clients & Results
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What Our Clients Say

"In the past, I'd spend a lot of time at the end of the day talking with patients on the phone because there wasn't enough room to appoint them on my schedule. With the changes we made [through the Access and Efficiency Improvement System} my schedule is more open, I'm seeing more patients, and I'm leaving the office on time... My husband and kids came to pick me up at 5:15 for the Mariners' game. They were shocked to see me come out the door on time. That's rarely happened before... I'm never going back to my old ways of practicing."

Deborah Nalty, M.D.,
Family Practice

Quote

Providence Health System - Providence Physician Group, Monroe, WA

Providence Physician Group - Monroe is one of the eight clinics operated by Providence Health and Services, headquartered in Everett Washington. Committed to providing high quality compassionate medical care, Providence Physician Group - Monroe has a dozen providers in family practice, internal medicine and pediatrics.

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Providence Health System

The Results

Happier Patients

 Measure Family Practice Physician
Better Access 3rd Next Available Physical Appointment Reduced From
35 Days to 2 Day
94% Improvement
More Efficient Visit Cycle Time for an Office Visit Reduced From
30 to 23 Minutes
23% Improvement

Happier Physician and Staff

  • Physician and staff experienced a higher degree of predictability and consistency in office flow each day.
  • With increased access, patient wait-time on the phones was significantly reduced, and staff satisfaction with the scheduling process was significantly improved. The "morning chaos" of patients vying for the same few appointments was eliminated.
  • Dr. Nalty went home earlier and had a greater sense of completion at the end of the day, while at the same time improving her production.
  • Cancellation/no show rate reduced by 34%.

Improved Bottom line

 Measure Family Practice Physician
Increased productivity Increase in Monthly Professional Production Pre vs. Post Implementation 24% Improvement