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CECHSYSTEMS, Inc. - Innovation in Practice 935 E Allison Street | Seattle, WA 98102 | 206.755.7102 Clients & Results
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What Our Clients Say

"We certainly learned to look at things a little differently and measure things differently and look at work flows in a more systematic manner. I like the way Cech Systems connected everything from the front to the back. It was a whole system."

Debra Z. Doyle,
Administrator/Operations,
Skagit Valley Medical Center

Quote

Skagit Valley Medical Center, Mount Vernon, WA

Skagit Valley Medical Center is a multi-specialty medical group that has served the healthcare needs of Skagit Valley residents since 1971. The group was founded by nine general practitioners, and today includes more than 100 physicians and allied health care professionals. Skagit Valley Medical Center is dedicated to excellence and patient satisfaction, and committed to providing the community with high quality, compassionate medical care.

Print friendly case study

Skagit Valley Medical Center

The Results

Happier Patients

 Measure Primary Care
Better Access 3rd Next Available New Patient Appointment Reduced From
57 Days to 39 Days
(addition providers being recruited)
32% Improvement
More Efficient Visit Cycle Time for Follow up Visit Reduced From
37 to 28.7 Minutes
22% Improvement

Happier Physicians

 Measure Primary Care
Increased Physician Satisfaction Physician Satisfaction Survey Satisfaction level Pre vs. Post Implementation* Increased From 2.5 to 4.3
72% Improvement

Happier Staff

Though staff was not formally surveyed, they shared anecdotally many of the same increases in satisfaction noted above by physicians. They were especially pleased with new scheduling guidelines which streamline the scheduling process and eliminated the "morning phone chaos" (a system which required an average of 84 patients per week to call back the same day they wanted an appointment).

Improved Bottom line

 Measure Primary Care
Increased productivity Increase in Patient Visits Pre vs. Post Implementation 9% Improvement

*Survey questions for which physicians reported greatest satisfaction increases:

  • Patients' access to appointments
  • Appropriate visit increments (time allocated for appointments)
  • Reduction in patient wait time in the office
  • Improved flow of work and ability to dictate throughout the day
  • Ease of completing refill requests, test-results reporting and phone requests
  • Physician level of efficiency
  • Physician-staff communication processes, improved staffing model and cross-coverage
  • Ability to leave work "on time"/sense of completion at the end of each day