Your latest practice data.
What Our Clients Say
"I personally benefited from the Cech System in many ways. The most salient points were an increased organization of the day for both staff and myself. I enjoyed the increased flexibility of scheduling. There were excellent time management techniques for different problems and patients. The sum effect was less stress and tension on a daily basis."
Jim McHugh, M.D.,
Family Practice,
Providence Clinic
"By working with Cech Systems we have improved our financial performance, improved our efficiency in the clinic and improved the physician and staff job satisfaction. By focusing on systems that allow patient better access to care combined with improved clinic efficiencies we have been able to provide higher quality care in our clinics. I think this is the direction of the future for all ambulatory healthcare delivery systems. Cech Systems has been worth the investment for our organization."
Craig Wright, M.D.,
Medical Director,
Swedish Physicians
Patient wait time on the phones significantly reduced in one clinic from an average of 8 Minutes "on hold" to answering in less than 60 seconds.
Productivity up 14% while total number of calls per week reduced by 15%.
Accomplished with improved processes (e.g., fewer patients calling for results, prescription refills, referrals).
Swedish Physicians, Seattle WA
Swedish Physicians is a network of 12 primary-care clinics including more than 80 physicians, ARNPs and Physician Assistants. Swedish Physicians is owned by Swedish Medical Center and enjoys a reputation of providing excellent health care throughout Greater Seattle and the Eastside.
The Results
Happier Patients |
Measure | Primary Care | Obstetrics/Gynecology |
|---|---|---|---|
| Better Access | 3rd Next Available Follow up Appointment | Reduced From 6 Days to 1 Day 83% Improvement |
Reduced From 23 Days to 6 Day 74% Improvement |
| More Efficient Visit | Cycle Time for Follow up Visit | Reduced From 36 to 21 Minutes 42% Improvement |
Reduced From 39 to 25 Minutes 36% Improvement |
| Greater Overall Satisfaction | Clinic Survey (view detail) Satisfaction level Pre vs. Post Implementation* | 55% Improvement | N/A |
Happier Physicians |
Measure | Primary Care | Obstetrics/Gynecology |
|---|---|---|---|
| Increased Physician Satisfaction | Physician Satisfaction Survey Satisfaction level Pre vs. Post Implementation |
Increased From 2.7 to 3.5 27% Improvement |
Increased From 2.8 to 3.6 29% Improvement |
Happier Staff |
Measure | Primary Care | Obstetrics/Gynecology |
|---|---|---|---|
| Increased Staff Satisfaction | Staff Satisfaction Survey Satisfaction level Pre vs. Post Implementation | Increased From 3.4 to 3.9 17% Improvement |
Increased From 2.9 to 4.1 40% Improvement |
Improved Bottom line |
Measure | Primary Care | Obstetrics/Gynecology |
|---|---|---|---|
| Increased Productivity | Increase in Relative Value Units (RVU) Pre vs. Post Implementation | 14% Improvement | 9% Improvement |
*Survey questions for which physicians and staff reported greatest satisfaction increases::
- Patients' access to appointments (several practices opened to new patients for the first time in years)
- Appropriate visit increments - time allocated for appointments
- Reduction in patient wait time in the office
- Improved flow of work throughout the day
- Ease of completing refill requests, test-results reporting, and phone requests
- Physician level of efficiency
- Staff level of efficiency
- Ability to leave work "on time"/sense of completion at the end of each day
- Physicians went home earlier each day (as much as 1 hour earlier)
