What Our Clients Say

"The reporting tools are really great. And being able to work with the doctors and show them what they were doing, I think that really helps. It also becomes a visual metric tool for the managers to see what is going on so they can explain and staff accordingly. Bonnie is a great systems thinker and is good at seeing the relationships of all the pieces of the system and has the ability to capture all that in an easy-to-read, succinct report."

Jude Bulman,
Associate Administrator of Clinical Operations
The Everett Clinic, Everett, WA

..........................................

"It's hard to argue when Bonnie puts something in front of you and says, here is what's happening: 60% of the time you are late and if we restructure, you will see the same number of patients and stay on time."

Harold Dash, M.D.,
Cardiologist and Clinic President
The Everett Clinic, Everett, WA

..........................................

"A big benefit we received was the information and how the data is gathered and presented in an objective manner. It is presented as an opportunity, not as somebody doing something wrong."

Lisa Ricco,
Practice Manager, Polyclinic Downtown
The Polyclinic, Seattle, WA

Practice Improvement System

The Metrics

An Integrated Reporting System

Symptoms: Your clinic has much data available, but limited useful information. Monthly budget and production reports arrive late and focus on past activity. Without useful feedback linking process to outcome, decision-making is based on instinct, perception or even emotion -- often in contrast to the overall improvement goals.

Remedy: CxInSight Metrics

Outcomes: The care team and practice manager review useful process measurement data on a daily basis. With actionable measures linking process to outcomes, people work together as a group to make proactive decisions that enable them to achieve and sustain improvement goals.

CxInSight Metrics provides a systematic approach to measuring and analyzing your practice data. Our goal is to deliver the right information to the right people at the right time. The integrated reporting system is designed to:

Provide process measures of the primary value streams in your core business
Track the effects of process change
Provide a clear and visual picture of progress toward the overall improvement objectives, and
Motivate continuous improvements

Actionable Measures

Although practice management and EMR systems provide important snapshots of activity in the physician office (e.g., RVUs, missing charges, percent of diabetic patients getting regular A1c testing), they often fall short of providing the care team with timely information and insight about which process change will achieve a better outcome. To complement clinic reports, we developed simple data collection techniques to capture process measures, and display the data using our web-based analytical software. The reports are provided in a format and timeframe that allows the care team to identify and implement core business process changes. When everyone involved can track each process change and link it directly to a corresponding change in outcome, the clinic as a whole has a clear and visual picture of progress toward achieving improvement goals.

Results-Driven Decisions

In addition to individual physician-care team reports, Metrics provides useful department and executive-level summaries for the practice managers and leadership. Aligned with similar metrics and focused by the common improvement goal, the combined reports are designed to support key management and growth decisions, such as:

How to manage capacity to meet demand
When to recruit new physicians
How to achieve department scalability
What is the best care team staffing model
Which physician call/coverage schedules are most efficient