Your latest practice data.

• Practice Improvement System |
• The Goal |
• The Process |
• The Metrics |
• The People

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Practice Improvement System

The Process

A Coordinated Improvement Methodology

Symptoms: Wide variation exists among your physician practices. Occupied with their own workloads, each care team solves their daily flow issues independently as they arise. Without the clarity to see the end-to-end process, "fixes" are often piecemeal, and short-lived.

Remedy: CxInsight Process

Outcome: Committed to a proven methodology for improvement in its physician service departments, the clinic provides the tools, techniques and education necessary for physicians and staff to succeed at process improvement and work together to achieve the improvement goals.

Tools and Techniques

Unlike other consultants who layer broad and generic improvement techniques onto a healthcare setting, CxInSight Process was uniquely developed for medical clinics alone. Based on systems thinking and lean principles (learn more), but designed for improvement in a clinic's core business, CxInSight Process offers:

• easy-to-understand patient care models,
• planning and analytical tools, and
• a step-by-step improvement timeline to implement the changes.

Teaching Approach

Learning about improvement techniques in a classroom is not enough. Being able to apply those lessons in a practical setting is the key to implementing effective change. Through onsite training and coaching, we teach practice managers how to lead the CxInSight improvement process within their individual departments. CxInSight simply provides the right change management techniques to the practice managers and coaches them through the implementation process as needed.

Tailored Solutions

Through extensive experience in primary care settings and most medical specialties, we learned over the years that "one size fits all" is not a good policy when it comes to process improvement in multi-specialty clinics. Recognizing staffing and space requirements vary for different specialties, we focus managers on achieving optimal scale within each department. The change process is the same (as are the Goal and core Metrics), but the solutions are tailored to meet the specific improvement needs of each department and organization.

Best Practices

All the key stakeholders in the department - physicians, staff and managers alike - are actively involved in the change process. Guided by the Goal, and equipped with the right improvement tools and techniques, the people on the floor begin the journey to:

• eliminate waste,
• create standard work, and
• improve quality in their departments.

Armed with the right information (the Metrics), they have comparative measures to determine the best process to achieve the improvement goals.

Cost-Effectiveness

And best of all, CxInSight is cost-effective. Unlike other lean improvement programs sometimes used in healthcare, we do not pull physicians and staff out of production for week-long meetings or to travel off-site. Training is done on the job in your facility.

Process change decisions are made in weekly group meetings and implemented "on the floor" during business hours. We leverage our expertise to shorten your learning curve, so you can experience real measurable improvements almost immediately. Learn more.